Impact Award Winners 2021
We recently selected the winners of our 4th annual Impact Awards (previously EesyAwards) to celebrate our users that have gone above and beyond with their Impact use in the 2020-2021 academic year. We are extremely thankful for our users and their ongoing support, innovative ideas, and for making great use of the solutions we offer.
Drumroll, please...The winners for 2021! We hope that their efforts will inspire you to take your LMS usage to the next level!
Best Newcomer (institution)
Durham University: The team led by Malcolm Murray and Julie Mulvey used Impact to successfully migrate their students and faculty from Blackboard Original to Blackboard Ultra. They used campaigns with both messages and support articles to help their users seamlessly integrate into their new LMS experience. They have also increased adoption of third-party tools like Zoom and Microsoft365 through campaigns promoting their own custom support articles.
Radical Recommender (person)
Eric Silva- UTSA
Eric Silva (University of Texas at San Antonio): Eric has been an Impact power user for many years and over two institutions. No matter where he is though, Eric remains a strong Impact advocate and adopter. He is always willing to share his knowledge with other Impacters and prospects as well as contribute ideas in the Impact Community and Advocates Slack.
Presentation Master (webinar presenters)
Elisa Taylor & Neal Legler (Utah State University): Both Elisa and Neal gave fantastic insights on using Impact during our webinar Measuring Impact: Elevate Your EdTech Investments. They explained how they used insights to measure faculty and student behavior around certain Canvas tools, like viewing the syllabus or creating an assignment. We love customers who are willing to share their experiences with new customers, be a reference to future customers, and offer insights to our team to improve Impact.
Most Innovative Use of Impact
Queensland University of Technology: The Student Success Group, which is part of the larger Teaching and Learning department at QUT, wanted to bridge what they called the “engagement gap.” They used Impact campaigns with messaging as a way to “nudge” students who were at risk to get on track and stay on track for success. Their messages included calls-to-action, and focused on helping students plan out their semester and normalized help-seeking behavior. They also used messages to check in with students’ health and well-being. The messages were extremely well-received by students who were glad to have the encouraging reminders and tips on where to get learning support.
Westfield State University:
Westfield State saw the potential for Impact to have an important guiding hand for non-traditional student populations. They used the Impact custom user groups feature to target students in their ACE-H program, a hybrid competency-based addiction counselor education program focused on non-traditional, adult learners. They were able to create specific messaging for the students in this program about their course evaluations and professional portfolios that enriched the certification experience.
Superstar Customer
North America: Howard Community College: Howard is an all-around superstar customer! Jamie Bourne, MOL, EdS, who leads the Impact initiative at Howard Community College, has utilized Impact to create branded and customized messaging for students and faculty. These messages are set to run for new students and new faculty members and give them a great overview of their new learning environment. In addition to timely, targeted, and customized messaging, Howard Community College has customized their support center to include specific Institution forms. The team also utilizes our Impact Insights by monitoring adoption, and has customized their reporting templates to gather the data insights they are looking for in one, simplified location!
Europe/Middle East/Africa:
University of Iceland: This university has gone above and beyond with their use of Impact, from messaging to insights to customizing their support center. They have built campaigns to customize messaging to decrease email fatigue and increase data around who is actually seeing their messages. This audience-centric approach has improved user knowledge of Canvas. Additionally, they have worked hard to add Icelandic translations of Canvas articles into their Impact support center to work toward a fully bilingual support center. They have been a shining example of European higher education using Impact!
Asia-Pacific:
De La Salle University: Though DLSU has not been an Impact institution for very long, they have quickly made their mark with Impact. Led by Dr. Jasper Alontaga, the Instructional Services and Technology Team created a comprehensive communication plan using Impact messaging to improve overall adoption of their AnimoSpace Canvas environment as well as third-party tools. Their successful use of messaging meets users where they are, providing them with regular “quick tips” on how to use various Canvas tools. They have also successfully created their own knowledge base web pages which they have pulled into their Impact Support Center to support both students and faculty and proactively address FAQs. They are leading the way in using Impact in the Asia-Pacific region!
Thank you to all of our winners and customers who are doing amazing work with Impact! Want your institution to be highlighted? Email us at impactcsmteam@instructure.com
