Free For Teachers Canvas Enrollment of students help

[PeterLentz]

Hello,

I have had some students, that enrolled into my FFT Canvas course, not complete their enrollment process by confirming, they deleted their confirmation email and did not remember, or mistyped, their password that they chose. I thought that I could just remove them from the course and then have them re-enroll. After I removed the students, they could not re-enroll because Canvas enroll process gave an error message when they tried to re-enroll, that their school email addresses were already being used. So it appears that when a student is removed from the course, their email addresses remain in the Canvas system. I am looking for a fix for this. I tried to see if I could find and delete removed student email addresses but I hav had no success. Any help would be great. Thank you,

Peter

[NoahBoswell · Accepted solution]

Hi @PeterLentz ,
Thank you for posting on the Instructure Community!

As a Free-For Teacher user, you do not have the ability to delete student's email addresses, as that is an admin-only function that is not provided under free for teacher, as you only have access to course settings, not full instance account settings.

That being said, since it appears your students will be using their school-provided email addresses, I strongly recommend that you reach out to Instructure Support and explain what happened, and to request that they delete your student's accounts so they're able to re-enroll with the same school-provided email address for their canvas accounts. Staff at Instructure are the admins of the free-for teacher Canvas instance, and they would be the ones to help you with that.

I hope this helps point you in the right direction! Please feel free to reach out with any additional questions or concerns.

Best,
Noah

[PeterLentz]

Thanks again Noah,

I did send in a message using the help system in Canvas; it has been several days and I have not heard back from them. How much time do I wait to send another message? It sort of seems like I am sending a message into a black hole. Thank you for your guidance.

Peter

[NoahBoswell]

Hi @PeterLentz ,
Given that it is still the start of the school year for many, the support team may have more tickets to respond to than normal.

I'd wait until maybe the end of the week and maybe sometime early next week if they don't get back to you, you can follow up.

Best,
Noah

[PeterLentz]

Hello Noah,

Thank you for your quick response. What is your recommended way of connecting with the Instructure Support; they seem pretty insulated from direct contact - at least I did not see a good method when I perused their web page. Thank you much for your help,

Peter

[NoahBoswell]

Hi @PeterLentz !

Always happy to help. The best way, in my opinion, to reach out to Instructure Support is by logging into your canvas account, then clicking on the 'Help' button located on the very bottom your global navigation bar, located on the left side of your screen on Canvas. It looks like a ? in a circle. Upon clicking that button, click on 'Report a Problem' and go from there. Eventually, a support member will reach out to you to help you with this matter.

I hope that helps! Let me know if you need any further assistance with locating the Help button, or anything else!

Best,
Noah