Dear Prof. Pareja and Dr. Sengupta,
In a very short period of time, I have witnessed how you have re-defined the term Champion, and have gone above and beyond helping your colleagues at FIU College of Business as you designed and implemented a 4 step plan to support them and shared it as well so everyone can benefit from it:
- Making sure any user who requires assistance has been provided a functional basic shell by copying a simplistic template created by our College.
- Provide short and simple topic oriented video guides for our faculty to see and review if necessary.
- Located additional departmental champions who are willing to assist users with more in depth processes.
- Provide remote technical assistance to our faculty 6 days a week.
You can be sure that you're making a difference!
Thank You (You're the Best!),
Lili Steiner
Senior Instructional Designer
FIU Online
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