Canvas Studio Analytics Question

[BrittanyGrant]

We have modules created and pages that are using canvas studio videos. However I am showing zero traffic. These modules are in a blueprint course with many courses associated to that blueprint. 

When I check insights it shows no traffic which I find hard to believe. 

[Chris_Hofer]

Good morning, @BrittanyGrant ...

Give this a try...

1. Click on the "Studio" icon in the far left-hand global navigation menu.
2. Click on the video in your Studio library.
3. Click on the "Insights" tab.
4. Above the tabs for "Details", "Comments", "Insights", and "Captions", you might see a drop-down menu.  If you see this drop-down menu, select the course that you'd like to view the "Insights" for.
   • This is shown under the heading "Select Course" in the Guide: How do I view media insights for my Canvas Studio ... - Instructure Community (canvaslms.com).

I hope this will help a bit.  Sing out if you have any other questions about this...thanks!

[BrittanyGrant]

Thank you for helping me! 

I checked and all my videos show no insights. 

For a little information. We created the modules and pages and included the studio videos from within there. 
We then import those modules into the other blueprint templates that we associate our courses too. 

When I check the videos I only show my library, and the original template that it was built on. No other classes that have the videos in the courses are showing up there. 

[Chris_Hofer]

@BrittanyGrant ...

Are the instructors who are teaching those classes able to see the "Insights" data in Studio?  (It sounds to me like you are a Canvas administrator, but I'm not 100% sure.)

[BrittanyGrant]

Yes indeed I am a canvas admin 🙂

When I go into a course I see the video but I do not have the insights options. 
Could I have embedded it incorrectly?

[Chris_Hofer]

@BrittanyGrant ...

Maybe?  Are you following the instructions in this Guide to embed the Studio video into a content page in your course?

How do I embed Canvas Studio media in a Canvas course?

Keep me posted...thanks!

[BrittanyGrant]

I actually followed that same page when I was doing it. So I am positive I did that right. 
The videos have been in at least 30 different classes for at least 2 month and still show zero insights whatsoever. 

Strange isnt it

[Chris_Hofer]

@BrittanyGrant ...

Yes, it is a bit strange.  What about the instructors who are teaching those courses?  Are they able to see the Insights?  Can you maybe share a screenshot of what you are seeing on your end (assuming you are trying to view the "Insights" tab by first going to the "Studio" button on your left-hand global navigation menu)?

[BrittanyGrant]

Yes they can see the video and get to the insights tab. But they all show no data

[Chris_Hofer]

@BrittanyGrant ...

I'm really at a loss as to what is happening here.  I think it would be best for you to reach out to Canvas Support and see if they can dig into this with you.  I would be interested in knowing what they have to say, so if you could come back here to post an update after your conversation with them, that would be great...thanks!