issues

[SamHuang]

Sometimes my son is using canvas and it takes so long to load. It is very frustrating. How do I make it stop?

Please read all my questions and reply. Thanks!

[adunn3]

Hello @SamHuang,

Good afternoon! I hope your day is going well so far. I've investigated your other query about pairing codes, and it appears that this has already been addressed. However, concerning the issue at hand, there could be several factors contributing to it.

Here are some additional troubleshooting methods you can try to resolve this:

1. Update Your Browser: Keeping your browser up to date can often resolve issues with Canvas. Refer to this guide for a list of supported browsers: Supported Browsers for Canvas.
2. Clear Browser History: Clearing your browser history can help with accessing problematic web pages. These guides explain how to clear the cache on both PC and MAC:
   • MAC: Clearing Cache on MAC
   • PC: Clearing Cache on PC
     Ensure that you set the time range to "All Time" or "Beginning of Time" before clearing your cache and cookies.
3. Incognito Window: Opening Chrome in an Incognito Window disables Chrome Extensions/Plugins, helping identify if the issue is browser-related. Here's how to access an Incognito Window: Accessing Incognito Window.
4. Try a Different Device: If possible, use another PC or Mac to access the Canvas page and see if the issue persists. If it doesn't occur on the other device, it may suggest a problem with your computer settings.
5. Check Your Internet Connection: If you're using a wireless connection, try connecting via cable if available. A stable internet connection is crucial for accessing Canvas.

Following these steps should help address the issue. If it doesn't completely resolve your problem, I recommend reaching out to your son's school. They can contact our Canvas Support Team if further assistance is required.