dashboard

[kathigreen]

When I sign in I dont see my dashboard.  Can I please get some help?

Thank you

Kathi

[blopes]

Hi @kathigreen 

What do you see on your dashboard when you sign in? 

The dashboard has different views, you can click on the three dots at the top right of the page and there you can select "card view" to see the list of your courses in a card format. 
If you have it on "list view" you will see the to-do list by date with the links to the items you need to complete. 

Here is a guide about the dashboard where you can see about these options.
How do I use the Dashboard as a student? 

[kathigreen]

Hi,

After I sign in it takes me to the INSTRUCTURE Community page. I dont see where to find the dashboard or am I not signing in to the correct page?  Is there a phone number that I can call to talk to someone?

Thank you,

Kathi

[Chris_Hofer · Accepted solution]

Hi @kathigreen …

Normally, when a user signs in to Canvas, the URL typically looks similar to the following:

https://SchoolName.instructure.com … where SchoolName is set at some form of your school name that has been chosen for the URL.  (See Where do I find my institution's URL to access Can... - Instructure Community for examples of this.)

By chance, do you have a saved bookmark in your web browser that you are using the log in to Canvas?  Maybe you are using that URL to try and sign in … which is taking you here to the Community site instead of to your Canvas Dashboard?  Another thing to try might be to clear your browser’s history/cache.  Once you do this, close the browser completely, then re-start your browser to log in to Canvas.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Give these things a try to see if you can get logged into your School’s Canvas environment.  Keep us posted…thanks!

[Chris_Hofer]

Hi @kathigreen ...

In addition to the helpful resources you received from @blopes, have you tried using a different browser?  For example, if you are using Mozilla Firefox, have you tried using Google Chrome instead (or vice versa)?  Firefox and Chrome are the best browsers to use when navigating around Canvas.  Here is a helpful Guide for you about browser requirements:

What are the browser and computer requirements for Canvas?

Keep us posted on your progress.  But, if all else fails, I would highly recommend that you contact Canvas Support as soon as possible.  How do I contact Canvas Support? - Instructure Community  If you talk with them, please come back to this topic to provide an update for us...thanks!