Unable to assign grade in speedgrader

[111664890950382]

Hi Support ,

For Several students unable to assign grades as admin/teacher , although assignment is submitted by them , getting following error: "There was a problem updating the submission"

Error via API : "user not authorized to perform that action"

[dbrace]

Hi @111664890950382,

It looks like you are trying to enter grades from the "Grades" area and not the "SpeedGrader". That is an important distiction because they are different areas.

1. How do I enter and edit grades in the Gradebook? - Instructure Community - 724
2. How do I enter and edit grades in SpeedGrader? - Instructure Community - 938

I came across a previous question from July 2021 and someone posted a comment with how they dealt with it in October 2023.  The question is located at https://community.canvaslms.com/t5/Archived-Questions/ARCHIVED-There-was-a-problem-updating-the-subm... and the specific comment is located at https://community.canvaslms.com/t5/Archived-Questions/ARCHIVED-There-was-a-problem-updating-the-subm....

For the specific comment, I would recommend reading the "TL;DR" ("To Long, Don't Read") section.

Does that help you?

-Doug

[Hildi_Pardo]

Hi @111664890950382  --  it's a little hard to help diagnose without being able to poke around and look at the assignment, and other parts of your course.     But it can't hurt to try and clear the cache on your browser and make sure your browser is up to date.   Hopefully that helps!