Students unable to access Google Docs using Canvas Google Drive LTI

[TechRav]

We have been using the Canvas Google Drive LTI since we got Canvas 3 years ago without any issues. Then a week ago, I started getting reports that students could not access Google Docs which were posted by their teacher in assignments and modules on Canvas. Instead, the LTI tries to open and then produces the following error message: 

Google Drive

We cannot access the requested file. Please contact the administrator of the Google drive account for further details.

What makes this so perplexing is we have changed NOTHING in the past few weeks with our Canvas or Google consoles. The same students who could access Google docs in the past through Canvas, now can't. And if I try to access these google docs as a teacher in the Canvas assignment, I can, BUT if I act as a student in the same web browser on the same assignment, I get the error message. This is clearly a Canvas issue, not browser or user based or based on Google Drive.

Below is a screencast video of the issue.

Error message using Canvas Google Drive LTI as a student 

I reached out to Canvas support over a week ago and after repeated calls and emails. they have upgraded this to Level 3 support. Has anyone faced a similar issue and found a solution?

Thanks!

Tzvi Pittinsky

[NoahBoswell]

Hi @TechRav ,

While I do not have a solution for this, I can confirm that our school district has been facing a very similar problem to the one that you're facing.

Our students documents wouldn't be found, their assignment submissions wouldn't exist even after they submit it (both on the teacher and student end), and in fact I think our Google Apps app in our account app settings completely disappeared. I know that Google Apps LTI did discontinue one of there services, but knowing that there are two, I believe the other one is still available.

I am wondering the same thing that you are, if you wouldn't mind letting us know what seems to be the issue back here in the Community, please do! I know myself and several others have been wondering the same thing.

Best of luck!
Noah

[TechRav]

I will definitely post when I get a solution. Been waiting over a week for Canvas support to come up with one and have tried recreating the Google LTI integration myself on Canvas. Nothing has helped so far. ☹️