Student kicked out of Proctorio in first minutes and no attempt is registered. How to retake?

milaanparmar9
Community Novice

I have a student who started test and was kicked out immediately. There is no record of her attempt in "Moderate" section however, I can see her attempt in Proctorio gradebook. The poor student is waiting. How can I reopen it in moderate tab when there is no attempt registered?

All she can see is (screenshot attached).

How to help her?

Thanks.

 

Labels (5)
0 Likes