Student has told me they submitted a quiz but it's "missing"

DanLandayan
Community Novice

Hi everyone,

New instructor here!

I am teaching at a Cal State University, Upper Div Bio class.

I posted a quiz via canvas and after the deadline, a student has told me they have submitted the quiz on time, but is "missing". Furthermore, the student claims there was a power outage at their home which is why the quiz never submitted.

I have lockdown browser enabled so I am guessing there must be a timestamp if an attempt was even made, however I am unsure how to confirm or deny if what the student claims is true. I have tried to look at the timestamps under Quiz Name > click 3 dots near top right > 'Show student quiz results' for the timestamps; is there another log in canvas that could provide more information?

 

Thank you in advance!

Dan

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