Pairing Code

[SarahCihan]

I cannot find the pairing code in the student account settings as indicated in your guide video. Can you please help me?

[Chris_Hofer · Accepted solution]

Hi @SarahCihan ...

I chatted with one of the Community Managers about your question, and she told me the following:

"It could be that the school doesn't allow pairing codes / observers.  If they are unable to follow the guide, the best place to start is a conversation with their support at their school."

I hope this will be of some help to you.  Let Community members know if you have any questions about this...thanks!

[TrishaMeyer1]

I agree with @Chris_Hofer . I wanted to become an Observer on my son's college account (because he needs extra support), but nope - not an option!