One student in my course keeps getting only incomplete instructions & emails

[AlexanderBeer]

We have exactly one student in our course who never gets the full text we send out via Canvas, be it assignment instructions or emails; we are talking short texts here, less than 3,000 characters.

Any idea what the issue could be? It works perfectly for the other 33 participants in the course...thanks!

[TrishaMeyer1]

Hi @AlexanderBeer 

This is an older message and maybe your student has resolved it by now, but here are some things I would suggest:

-Make sure the student is not using an unsupported browser (e.g. Internet Explorer).

-Make sure the student is using the most recent update of a supported browser.

-Have the student try clearing the cache and browsing history on her/his device.