Hello @StevenChant
Thanks for posting this in the Canvas Community!
I apologize that you are not receiving notifications for your courses.
There could be a few things that can cause this to happen. You might need to check this out on your computer instead of your app since there are some limitation on the iOS app. Some things you can check on your end:
1. Verify that your email address is spelled correctly.
You can click on the account button and select settings. You should see your email address listed under the Ways To Contact area to the right of the screen. If the email address is misspelled, you won't receive the notifications. I have seen this from time to time.
2. Is your email address confirmed in Canvas?
When you go to your account settings, does your email address show an exclamation point next to it? If so, that would indicate that your email address has not been confirmed as a contact method and Canvas cannot send anything to you. If that is the case, you should be able to click on the email address and send a new confirmation to the address. Simply check your email and see if you have received something from Canvas about confirming the address. There should be a link in the email you can click on to confirm it.
3. Make sure your notification preferences are setup correctly.
I think you have already checked this, but sometimes those notification preferences will be setup to never notify you, notify you immediately, notify you daily, or even notify you weekly.
4. Are the notifications going to your junk/spam mail folders?
I'm assuming you have already checked this also, but I am including just in case. Many times, I've noticed that some of my notifications will go to the junk/spam mail folders accidentally. If they are going to those folders, you can mark them so that they are no longer counted as spam/junk.
5. Contact Canvas support.
If you still cannot receive notifications, you can try to contact Canvas support and they can take a look to see what is going on with your outgoing notifications. In some cases, further action will be required on their end to resolve this. They will need you to confirm a few things on this. One of those being that you can send and receive emails from that address.
Hopefully this helps!
-Colton
