Mobile sms verification code not being received

[DustinHarwell1]

Why is the phone verification code not going to my phone it’s an iPhone 13

[Chris_Hofer]

Hi @DustinHarwell1 ...

I don't have an answer for you, but I might suggest that you remove the images (or at least block out your phone number) in the event that people see your phone number here in the Community and start spam calling.  Just thought I'd provide my $0.02 here...for what it's worth.

[NicoletteStaley · Accepted solution]

@DustinHarwell1 SMS is only supported for users utilizing the Canvas Multi-factor Authentication.  If you are attempting to set up SMS to receive notifications from Canvas this is not supported, and the SMS verification codes will not be sent until the Multi Authentication is set up on your Canvas account.  More on setting up SMS for Multi-Factor Authentication can be found in How do I add a text (SMS) contact method in Canvas as a student? . To receive notifications on your phone you would lost likely want to set up push notifications as Canvas does not send SMS messages for notifications.  More on setting up push notifications on your device can be found in How do I manage my Canvas notification settings as a student?