Message the Video is uploaded and will appear after processing

[KarenZelaya]

I uploaded a video and we can not watch the video.

Message the Video is uploaded and will appear after processing

[Chris_Hofer]

@KarenZelaya ...

I'm not exactly sure what you mean.  Can you please provide some additional details about the video you were trying to upload?  For example, can you provide the steps you were taking in Canvas to upload the video?  Maybe share a screenshot or two as well...if that would help?  (Be sure not to reveal any student grades/data, etc.)  Thanks!

[KristinL]

It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question!

The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.

[pryba1ca]

@CommunityForums, I can't believe there is only one post on the entire internet that mentions this issue by the exact phrase of the error message. I'm seeing the same too in a course today on my end (screen shot attached). It was a video file a student uploaded a few days ago that I happened to catch today when helping an instructor with a discussion assignment.

I am going to guess the solution would involve contacting your local Canvas support and, if possible, asking the user to try uploading their media again.

If there are any other pages on this site that mention the general error message, perhaps those should be updated to mention the phrase "Your media has been uploaded and will appear here after processing." If someone at Canvas took time to write up this error message, surely there is documentation somewhere that will mention it along with suggestions on troubleshooting.

Also, where is this "not the solution" option you mention? I don't see it anywhere.

Thanks!

[ColtonSwapp]

Hello @pryba1ca 

I am super sorry that you are also seeing this message with one of your students discussion assignments. 

If you are seeing this after a long period of time, you could try and contact Canvas support to have them take a look. Sometimes they can nudge it forward and push it through. Sometimes they cannot, unfortunately.

From my experience, there are a few reasons as to why you would see that message appearing. Sometimes it can indicate that the media upload timed out during the uploading process. It can be related to the users internet speeds and sometimes browser cache.  I've seen it happen if the student left the page before the media completely finished uploading. 

Do you know if they used Canvas studio to record the video? Or was it recorded using the Record/upload function? 

-Colton