Mastery Paths issues - delayed support response
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I have been experiencing Mastery Path Issues since the beginning of the semester, and none of them got answered so far. Are you still providing support to my institution?
What is the estimated response time?
08523214 - the student is unable to access the course content. It is an extremely critical emergency.
08523214 Mastery Path does not import: I had to rebuild the entire Mastery path in my course due to the delayed response.
Solved! Go to Solution.
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Hi @azinoveva
Though Canvas Support does sometimes post here, this community is a public discussion board for Canvas users from different schools all over the world, so we have no access to support ticket information. If you are trying to get in touch with Canvas Support, there is contact information at
https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767
