Marker Not Available

[NatalieCussell]

Viewing results in the Mark Book History, many students have Not Available under the Marker heading. 

This only seems to happen with knowledge questions, not projects.

This happens with all Markers using Canvas, in multiple tiles.

When this appears results do not export to our Student Management system.

Is anyone else experiencing this? 

I would love a solution.

[james_whalley]

@NatalieCussell Is it possible that this is an LTI that you are dealing with? I am not aware of Mark Book History being anything that is built into Canvas. Can you take a screenshot of the issue?

[NatalieCussell]

HI @james_whalley  thanks for your message.

Please see a screenshot of the issue.

[Chris_Hofer]

@NatalieCussell ...

I don't have an answer for you, but please make sure that you are hiding student names and grades from your screenshots to protect student data and privacy.

[chriscas]

Hi @NatalieCussell,

I think there might be a slight language/translation thing happening here.  If "knowledge questions" are Quizzes in Canvas and Projects are Assignments, that may be the explanation.  Form my experience, quizzes that are auto-graded by the system show the grader in Gradebook History as "Not Available" because it's just the system, not an actual user doing the grading.  Assignments (unless an external tool) are always graded by a human user, so there will be a name to populate there.

Does this seem like a plausible explanation to you?

-Chris

[NatalieCussell]

Hi @chriscas 

Yes, quizzes and assignments 😀

I have quizzes and assignments that have been marked by a human, that are recorded as Marker Not Available.

When this occurs Canvas is not "talking" to our student management system - which means parchments are not being issued, increasing student complaints and word load for assessors and admin support.

[james_whalley · Accepted solution]

@NatalieCussell This sounds like a matter that might best be investigated by the Canvas support team. They likely need to look at things on the back end that we just don't have access to.

[james_whalley]

@chriscas Thank you for that. I didn't realize that there are nomenclature differences in different instances of Canvas (until the screenshot obviously).