Hey, I'm a remote student. I read some of the other responses and before I go down the rabbit hole of asking either the Canvas IT Dept or the main company for assistance, are there any other programs that is acceptable like LockDown Browser that aren't causing so many issues? Can I get reimbursed if my laptop completely stops working since I've yet to find a proper solution, you guys don't have one, and are willingly continue to advise this program knowing of said issues?
I've had some issues like my laptop having shut down issues since I began using it last semester; Lockdown freezing my laptop after I'm done with the exam; if I don't shut off the computer properly, battery continues to waste (definitely placed in the fridge 2 weeks because it was too hot to hold); around the same time, I needed to remove my laptop's battery because it wasn't turning on; and, now the only way I can shut off the laptop is by going into the 'cmd' and inputting the code to shut down , because the program has removed all options to shut down. I thought I fixed that last issue last semester but when I used the app again, the same problem appeared.
A bit frustrating.
