LMS Not sending email (TLS)

[MandarDeshpande]

Hi,

I have installed LMS from Bitnami on AWS EC2 instance. Everything is working just fine. But when I am trying to add new user LMS does not send notification email to users. I ensured that outgoing_mail.yml is corrected. It has something to do with TLS. 

Below are config file content.

address: "smtp.gmail.com"
port: "587" 
enable_starttls_auto: true
user_name: "gmail_user"
password: "password"
authentication: "login" # plain, login, or cram_md5
domain: "smtp.gmail.com"
outgoing_address: "gmail_user@gmail.com"
default_name: "KBR Canvas LMS"

Below are job log and error. 

530 5.7.0 Must issue a STARTTLS command first. g24-20020ac870d8000000b002f39b99f690sm7328461qtp.42 - gsmtp

/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:975:in `check_auth_response'
/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:736:in `auth_plain'
/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:728:in `authenticate'
/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:565:in `do_start'
/opt/bitnami/ruby/lib/ruby/2.7.0/net/smtp.rb:518:in `start'

[thovey · Accepted solution]

@MandarDeshpande 

Are email notifications not being sent to the user when they are added to Canvas? You may need to reach out to Canvas support so we can look into this further to see what the issue might be.

How do I get help with Canvas as an admin? 

How do I view bounced email notifications for users in an account? 

How do I see which notifications have been sent to a user in an account?