Hi @Limepally,
You'll likely want to reach out to your local school/institution support team for this. I can tell from your screenshot that the video is actually from a product called Kaltura, which integrates with Canvas, not from Canvas itself. Unfortunately, that adds a lot of complexity to this situation, and is something community users aren't going to be able to provide a ton of help with (especially since you already tried multiple browsers).
I apologize that we can't offer much more assistance here.
-Chris
