Inbox

[mjstewart]

When students send me a message via Canvas, I get a copy in my university email the way I'm supposed to. In past semesters, when I replied to those students from my institution email, a copy of my reply would be sent to my Canvas Inbox. That is no long happening and I don't know what changed. How can I get this to work again like it did before?

[chriscas]

Hi @mjstewart,

The notification details document isn't quite clear about sending notifications for replies to conversations.  The first thing I'd suggest checking is whether you have all three of your inbox notifications enabled in your notification settings.  If one of those of off or not set to "notify immediately", you could try changing that and see if you begin to get the notifications you'd like again.

Let us know if this helps!

-Chris