Error Message - Study Material Access

[GemmaComerford]

I am trying to access study materials, but get this message:

We're sorry, but something went wrong.

If you are the application owner check the logs for more information.

Can anybody advise on a solution?

Thanks

[chriscas · Accepted solution]

Hi @GemmaComerford,

That doesn't sound like a message I've ever seen from Canvas itself, so I am guessing the study materials are from a 3rd party provider that your teacher or school has integrated with Canvas.  I would suggest reaching out to your teacher or local Canvas administrator (usually in the eLearning, IT / Digital area of your school) to report the issue so they can look into it for you.  Unfortunately, community members don't have access to your specific Canvas instance, so we can't always provide great solutions on technical errors like this.

Hope this helps a bit!

-Chris