Duplicate Video Preview

[ChetanRevappa]

Hi,
I am seeing duplicate video previews in our canvas instance. I have checked the Html code and tried it in various online HTML editors. It works fine in them and shows only a single preview.

May I know how do I fix this issue?

[Chris_Hofer]

Good evening, @ChetanRevappa ...

Thank you for including that screenshot of the duplicate video you are seeing. Unfortunately, I can't think of any interface in Canvas that would display videos in that way within Canvas. By chance, are you using some sort of third-party tool to put videos in your Canvas course? Might you be using something like Kaltura or some other third-party video tool that has bene integrated into your school's Canvas environment? How do I select content from an external app in the Rich Content Editor as an instructor?

If you take a look at the HTML code for that page where the duplicated video is, do you see anything that might look like duplicated lines of code which would be displaying the video twice? How do I use the HTML view in the Rich Content Editor as an instructor?

Hope to hear back from you soon so that we can continue troubleshooting. Take care, and be well.

[RachealDeFriese]

This is also happening to me. If I use an external link to YouTube, Canvas duplicates the link so my students see 2 videos available but they are the same one. Just wondering if there is a way to fix this?

[Chris_Hofer]

@RachealDeFriese ...

You'd need to look at the HTML side of your page to see what might be causing the duplication.  Without being able to see this myself, it's hard to determine what might be causing the issue.