Canvas "Help" button sending emails to multiple instructors

[laellis3]

We have a course that has multiple teachers. Each of our teachers has the same default email address listed, which is a shared inbox, and a personal work email listed for sign-in purposes on the settings screen. When a participant clicks Help-->Ask Your Instructor a Question, all of the teachers receive an email to their personal, work email addresses.

We want it to direct to our shared default email address instead. How can we accomplish this?

[chriscas · Accepted solution]

Hi @laellis3,

I believe the instructors would all need to modify the notification settings for their personal email address (shutting off whatever notifications they'd like to suppress, espcially the inbox/conversations related ones.

Hope this helps, but let us know if you continue to run into this issue!

-Chris