Canvas problems

[JoshuaVu]

I am not able to view any icons on the left side bar and don't know how to fix this problem.

[Chris_Hofer · Accepted solution]

Hi there, @JoshuaVu ...

I'm seeing other people at different schools experiencing the same thing.  Not sure what the common thread is, though.  Here are some things to try:

• Make sure you are using an up-to-date browser such as Mozilla Firefox or Google Chrome.  What are the browser and computer requirements for Instructure products?
• Try clearing your browser cache/history...then close the browser...then re-start the browser...then login to Canvas.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• See if you can chat with folks at San Jose State University.  I navigated the SJSU website, and I found the following page which may be of help: Canvas - SJSU - School of Information.
• Check with Canvas Support to see if they have any suggestions for you.

Hopefully one or more of these options will be of help to you.  Let Community members know if you have any questions about this...thanks!