Assignment comments not showing on web interface (only)

[KevinNickels]

I'm new to canvas, and just testing out speedgrader.  I notice that on one assignment (but not another, oddly), comments on the attempt show up on my ipad but not on the web interface.  They're there - I can download them - but I can't see them.  What am I missing?

Thanks!

[JonathanBurnos · Accepted solution]

Hi KevinNickels!

This does seem odd and not the expected outcome. The good news, you have gathered all of the required information to report the problem to Canvas Support. You will want to connect with your Canvas administration team to have a case created or you can use the "Report a Problem" link in your instance navigation under the "Help" icon. If this option is not available to you, you will want to contact the designated Canvas administrator at your institution. 

I hope this helps, and thanks for using the community for assistance! 

[JohnPatkin]

This is NOT a solution

[ClaireCeruti]

Is there an actual solution yet?

[gg51]

I had the same issue. The reason why this happened was this is a group assignment and you set the grades to be sent to the whole group not individually.

Solution: go to the assignment page> click on edit> under group assignment, there's a check box where you have to click on that says "assign grades to each student individually". That will make your comments appear again. 

Hope it helps, it's a weird issue though.