Replies to email notifications don't get to the inbox of the user

[vijeshn]

Hi there,

I have a self hosted instance of Canvas LMS on AWS. I have configured both outgoing and incoming yml with smtp and pop3 accounts. When a message is sent from within Canvas through inbox it reaches the email client of who the message has been sent to. However, when that user replies to that message, it never gets to the Canvas inbox.

I am struggling to work out how Canvas is handling this process. I have ensured that address_from field in the outgoing_mail.yml is the same as the POP3 email in incoming_mail.yml.

Does the outgoing always need to be notifications@instructure.com? I am totally lost so your help will be really appreciated.

Thank you!

[chriscas · Accepted solution]

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