Canvas-BBB integration error: Error joining conference

[danielasiegbuna]

We have independent installations of Instructure Canvas and BigBlueButton setup in respective servers.

We are unable to create conferences using the Canvas BBB plugin. Canvas displays a "There was an error joining the conference" error (as below) (despite setting up the plugin with the correct URL and salt).

We are already using FQDN instead of the IP. Do you think there is anything else we should try ?

We checked the canvas source and suspect that the following code snippet ( from canvas/app/controllers/conferences_controller.rb ) is where the error is being triggered (specific code highlighted). Any help, any one ?

 def join

    get_conference

    if authorized_action(@conference, @current_user, :join)

      unless @conference.valid_config?

        flash[:error] = t(:type_disabled_error, "This type of conference is no longer enabled for this Canvas site")

        redirect_to named_context_url(@context, :context_conferences_url)

        return

      end

      if @conference.grants_right?(@current_user, session, :initiate) || @conference.grants_right?(@current_user, session, :resume) || @conference.active?(true)

        @conference.add_attendee(@current_user)

        @conference.restart if @conference.ended_at && @conference.grants_right?(@current_user, session, :initiate)

        log_asset_access(@conference, "conferences", "conferences", 'participate')

        if url = @conference.craft_url(@current_user, session, named_context_url(@context, :context_url, :include_host => true))

          redirect_to url

        else

          flash[:error] = t(:general_error, "There was an error joining the conference")

          redirect_to named_context_url(@context, :context_url)

        end

      else

        flash[:notice] = t(:inactive_error, "That conference is not currently active")

        redirect_to named_context_url(@context, :context_url)

      end

    end

  end

Regards,

daniel

[Stef_retired · Accepted solution]

danielasiegbunam Welcome to the Canvas Community! I don't have an immediate answer for you, but wanted to let you know that we are locking this duplicate post and asking our members to post any solutions they might have to https://community.canvaslms.com/thread/46705-canvas-bbb-integration-error-error-joining-conference , which we have shared into this group on your behalf. For future reference, rather than creating multiple questions in different spots, it's easy to start by posting a question to Q&A, then using the Share button at the top of the screen to share it with any other groups of which you're a member. That will allow all responses to be unified in one spot and prevent parallel threads from developing.