Why are some tabs not working?

[clee14]

I am currently attending Iowa State and we started classes on Monday. Up until now canvas has worked perfectly fine however the last few times I have accessed canvas within the last hour on my computer certain features don't work. For example when I click dashboard and nothing shows up and when I try and go to certain tabs within my classes, it just shows a blank white screen. I logged in on my phone and canvas is working fine on my phone. Why is it not working on my computer all of the sudden?

[valentinesking · Accepted solution]

Howdy Conner,

Thanks for letting us know. I can imagine that might be frustrating. Canvas is fully operational. You may want to try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? 
  Note that Internet Explorer 11 is not a supported browser.
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Hope that helps!

Sky V.