What does "rate limit exceeded

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jhilton1
Community Member

"rate limit exceeded"

What does this mean in reference to authorizing google drive?

2 Solutions
strasser
Community Novice

This is happening to us too. We've received two reports of errors when starting collaborations and getting the "Rate Limit Exceeded" in the stacktrace.

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Robbie_Grant
Community Champion

 @jhilton1 ,

This is what we received from Support:

"Thank you for contacting Canvas Support! Happy to help!

Since Collaborations work with a tool outside of Canvas (Google Drive/Docs, in this case), they occasionally have hiccups that stop them from working every now and again, and usually, switching web browsers or even just refreshing the page and trying again solves the problem.

Were you able to get it to work by trying again?  Or is this still giving you trouble?  If so, then please try clearing your browser's cache and cookies, using the guide below:

MAC:  https://community.canvaslms.com/docs/DOC-10708-67952720330

PC:  https://community.canvaslms.com/docs/DOC-10707-67952720331

If you have any further problems, please do not hesitate to contact us by replying to this email and we will be more than happy to further assist you."

Robbie

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