Online exam opens but questions are not visble

[erskinda]

My students are taking an exam online through a proctored system (Proctorio) and my students are telling me that they can get into the exam but once there no questions pop up. (So they pass into the Proctorio system just fine.) This exam has been copied over to me from a Lead professor.  He says he has no problem seeing the questions. His students have no problem seeinng the questions (he is in a face-to-face class). I have no problems seeing the questions when I go in but no student can see the questions in my online class.  We have had the Canvas guys at our college trying to for 3 days now to get the questions to pop up but no luck. They are suggesting that I contact you.  I am not a computer person... what ever answer you give me will simply have to be copied over to my Canvas office.

[Robbie_Grant · Accepted solution]

 @erskinda 

Welcome to the Canvas Community!!!

You have posted your question in the Canvas Community public forum.  This forum is designed to answer questions regarding how to use the Canvas Learning Management System.   As such, we do not have access to your courses or course content. For an issue such as this, I would highly recommend getting both Instructrure Support and Proctorio Support involved.  You can open a ticket with Instructure Support from the course by clicking Help > Report a problem.

Robbie