No information about my class is in the classes section...?

[rrombauer]

For some reason none of my class info is showing up in 2 of my classes. I can not find anything about the class or syllabus in the files tabs. I attached an image of what it says when I click on the classes page... What does this mean?

[kmeeusen · Accepted solution]

Hi  @rrombauer  Welcome to the Canvas Community!

This is impossible to diagnose remotely, and as a global community of Canvas users, we only have access to our own courses and accounts.  Your best bet is to talk to your teacher, and you can learn how at How do I send a message to a user in a course in the Inbox as a student? 

On first glance, nothing looks obviously wrong. Have you checked all of the content areas in the left-side course navigation menu?  To verify that there really is no content?

It may also just be that your teachers have not yet loaded anything. Unfortunately, it happens.  There is a Canvas Help Webpage at SMU's website that might also prove helpful.

Good luck, and let us know what you find out.

Kelley

[ratlifjl]

Mine is doing the same thing. I am unable to do any homework. It would fine Monday and Tuesday.

[Stef_retired]

If you're having trouble getting Canvas to load on a browser, here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.