Conferences not working

[landy_izquierdo]

Why can't I access a Conference? Is there any update happening? Shouldn't you let us know at least?

This is going to hell seriously everything is collapsing...

Nobody helps, answers or fixes anything

[djackson · Accepted solution]

Hi,  @landy_izquierdo ‌,

I'm sorry that you are experiencing Conferences issues. I looks like you have another Question active in the Community that has a response from the BigBlueButton (Conferences) product manager. I recommend following up with him in that thread, as he will be the best point of contact to help with you Conferences/BigBlueButton issues. Here is the link to your previously asked question: What is going on with the recordings of the Conferences?

Best,

Danielle

[landy_izquierdo]

I post again BECAUSE THERE IS NO ANSWER....NO FIX...NOT ANYTHING!!!! I'm desperate here....

[djackson]

 @landy_izquierdo ‌, again I apologize that you are experiencing these issues. I wish I could help in answering all your questions, but Conferences/BigBlueButton is an integration to Canvas, so those of us that work on Canvas do not have direct access to BigBlueButton or insight to their server issues. I recommend reaching out to Fred Dixon (the BigBlueButton point of contact), who responded to your previous thread in a direct Community message to see if he can help you and answer your questions! In the meantime, I understand your troubles in getting information to your students, and recommend workarounds like Skype, Zoom, or Google Hangouts. 

The Canvas Community is a great way to communicate with fellow users, but if you do continue to experience more persistent issues, I recommend contacting Canvas Support to get direct help: How to contact Canvas Support

Best,

Danielle