Chrome Slow?

[lewisale]

Greetings Canvas Community,

I recently noticed the Canvas DocViewer and embedded files take forever and a day to load using Chrome. Initially, I thought this issue was due to my internet service. However, I do not have the same issues using Firefox. I was curious if anyone else has experienced these same issues and whether there is a fix to this issue using Chrome?

Best,

Alexandria 

[pmartinez · Accepted solution]

Hello  @lewisale  and welcome to the Canvas Community! Thank you for reaching out and your question. It sounds like it could be a browser issue. Here are a few things you could try:

• Check your browser compatibility:What are the browser and computer requirements for Canvas? 
  • Please note that Internet Explorer 11 is not a supported browser.
  • Try a different browser, like the latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in:How do I get help with Canvas as a student? 
  • Or contact your local IT Department for additional troubleshooting assistance.

Hope this helps. Thanks!

[lewisale]

Hi Priscilla,   

Thanks for your help! 

-Alexandria