[ARCHIVED] photos not showing

[mary_bates]

Many of the images I uploaded into my courses files are not showing today, as well as many of my students' account image faces are not showing when I use Speed Grader (only question marks in its place).  I just updated my iMac OS to Catalina 10.15.4 last night.  Would that have anything to do with it, or is this a Canvas issue?

[mary_bates · Accepted solution]

I called Canvas and it was suggested my Safari web browser on my iMac had too many cookies and ran too slow, not showing the photos.  The next suggestion was to download Google Chrome to use just for Canvas.  It made a big difference and I can now see all my images.  When I have time, I'll clear my other cookies.  So, that was the solution for now.