Hi, @569667 Welcome to the Canvas Community! (I assume that you're using your daughter's Canvas credentials to authenticate here.) The issue you've described might be caused by an out-of-date browser. Please compare the version of the browser (preferably Chrome or Firefox) with those listed in Which browsers does Canvas support?, and if your browser is older, update accordingly.
If this doesn't resolve the issue, you might need to contact the district for additional assistance. I found this page of student support resources on the Pasco County Schools website: Pasco County Schools
Good luck, parent of Ana!
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