[ARCHIVED] canvas doesn't working on my computer

[qiw3]

my canvas doesn't working on the computer, but it is working on my phone? 

[ericwerth · Accepted solution]

Hi  @qiw3  and welcome to the Canvas Community. Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas? 
• Check your browser compatibility: Which browsers does Canvas support?  Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in https://community.canvaslms.com/docs/DOC-10554-4212710328  but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Hopefully one of these options helps in your situation!