[ARCHIVED] Why won't my dashboard load?

[8684828]

When I open Canvas from Rapididentity, my dashboard appears as if it is loading- the "cards" I click on to access my classes are grey and white and blink as if they are loading, but it doesn't. However, if I swipe my mouse over a card, it is labeled as "blank card". This problem has been going on for about six days, but I can access canvas through my phone, but not my computer. What should I do? 

[Bobby2 · Accepted solution]

Hi  @8684828  Thank You for your question.

This sounds frustrating for you. But I suspect it will be easy to remedy. 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Sing out if you need a hand.