[ARCHIVED] Why is Canvas loading files from Azure VM ip address instead of the domain of the VM?

[danesh]

Hello,

first of all thankyou for anyone taking the time to view and help with this issue.

I have installed Canvas LMS using a bitnami Azure VM image. I have used their tool to generate an SSL certificate so that users can access the server over https. Using the theme editor I have uploaded a custom javascript file, when accessing canvas I get the error :- "net::ERR_ABORTED 422 (Unprocessable Entity)" and with this error it provides the url it was trying to access, which looks something like this https://clarocanvas.westeurope.cloudapp.azure.com/accounts/1/files/11/download?verifier=VERIFYING_KE... The strange thing is that if I try to use this URL with the Azure VM's public ip in place of the domain name then it will load the javascript file.

I am unsure why this is happening and any help would be appreciated. Thankyou.

[nixonmedia]

I'm having the same issue but am hosting on Google Cloud. Were you able to resolve this?

[danesh]

Hello,

I was able to resolve this, however I am unsure if this solution was just specific to my case as I am running an Azure VM as the server. I posted my solution on the bitnami community forum Link to solution 

The problem in my case was with the way the domains had been set up. So I had to change the domains in domain.yml of the canvas instance and then run the bn-cert tool to get https working for both the sub domains. The solution explains it.

I hope this helps.

Good luck