[ARCHIVED] Why doesn't my inbox show messages as unread?
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09-25-2019
06:45 PM
Why doesn't my Inbox show messages as unread? It shows all messages as "read," even if they've just arrived and I have not opened them.
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09-26-2019
05:17 AM
Hi @leora_freedman Welcome to the Canvas Community.
This is according to the Inbox guide https://community.canvaslms.com/docs/DOC-12802-4152719678 :
All unread messages have an indicator next to the message. Once a conversation has been read, the blue dot changes to a gray circle.
Is that what you are after? Your unread messages should have blue. Is that the case?
Sing out if you need a hand.
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