[ARCHIVED] Troubles with CANVAS page access on MacBook Pro

[jadams01]

I am using an aging MacBook Pro from home, just as I have been in every other semester.  For some reason, though I am able to access CANVAS and open a course, but empty screens with no information show up for GRADE, ASSIGNMENT, ANNOUNCEMENTS, etc. when they are selected.  This was unlike previous semesters where I could access any part of my courses on this MacBook.  Suggestions?

[Steve_Watts · Accepted solution]

Hi  @jadams01 and welcome to the Canvas community. This could be due to the version of the web browser you're using. Canvas works with most common web browsers but only the two most recent versions of each browser are fully supported. If you're using an older browser version there can be display problems, such as a blank page like you've described. If there is a different web browser on your MacBook then try using that to view Canvas, or update the browser you're using to the latest version. This page has details of the web browsers that are currently recommended for Canvas: https://community.canvaslms.com/docs/DOC-10720-which-browsers-does-canvas-support 

If changing the browser doesn't solve the problem then I recommend contacting the local technical support team at your college. Your email address suggests you're at Terra State Community College and a quick search of their website tells me you can get technical help here:

 http://terra.edu/life_at_terra_state/student_services/it_help_desk_computer_services.php