[ARCHIVED] Trouble with lockdown browser.

[w210477964]

Hello, i am having problems using the lockdown browser for my exam on canvas. I have downloaded it and set it up, But every time i try to start my exam it says i need a lockdown browser. I watched many videos and it says i should enter the exam through the lockdown browser but i have not figured how to do that. If i press on the downloaded software it repeats the same steps to re-install it instead of navigating me to the exam. 

[Chris_Hofer · Accepted solution]

Hello  @w210477964  Welcome to the Canvas Community.  Thank you for posting your question.  My initial thought is...are you downloading the Lockdown Browser from Respondus' website?  If so, it's my understanding that downloading the "generic" version of Lockdown Browser will not work.  You need to be downloading Lockdown Browser using a specific link that your instructor should have given you.  (See the first bullet point in the section "INSTALLING LOCKDOWN BROWSER".)  The reason for this is that the specific link is tied to your school/course, and there is some kind of "connection" made on the back-end to say, "Yes, this is the approved Lockdown Browser, and yes, Raneem Siam can take the exam."  So, I would recommend contacting your instructor to make sure that he/she is providing the link for you to download Lockdown Browser properly.  You can use the "Ask Your Instructor a Question" link described in this Guide: How do I get help with Canvas as a student?.  I hope this information is helpful to you.  Good luck!

[angelashley]

I am having the same problem. I downloaded Respondus from the link inside my course but I am still having the issue. Do you know why that is?

[angelashley]

I ended up searching all my files. The actual program was hiding in a different folder than the original package. Hope that helps someone. 

[JennyValentine]

What file did you find it in? I am having the same problem and have not found any resolution. I had it last semester worked no issue with blackboard but since the switch to canvas I cannot use it. I have a MacBook Air. 

thanks

jenny

 

[aakefkhan]

did you ever get this to work?