[ARCHIVED] Trouble accessing on desktop
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10-21-2019
09:54 AM
I’m trying to log into canvas as a student on my desktop, but it will not work. I can only access canvas from the app on my phone. Is there a website I need to access to get the dashboard?
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10-22-2019
12:34 PM
Hello, @puregolden2 Welcome to the Canvas Community! This sounds like an issue with an incompatible/unsupported browser.
Please try these troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.