[ARCHIVED] Studio missing videos - blank pages in Studio

[pdonovanncsd]

We have a few teachers who have a large number of videos in Studio but are not able to view them all. When sorted by date, it shows 8 pages of videos in Studio but pages 5-8 are blank.  This is not a browser issue as it appeared the same in a different browser. Any ideas?

[chillman]

Teachers and students can only access the most recent 50 videos.  

[RoyWilliams]

Do you have any idea why they changed the limit to 50 videos. You used to be able to hit "see more" over and over again to get to the very beginning. This seems to have changed when the navigation at the bottom of the Studio page changed to page numbers. Now it seems that you have to search for the earlier videos by name which is both time consuming and inconvenient.

[AkosFarago · Accepted solution]

@pdonovanncsd , @RoyWilliams @chillman 

First, we are sorry for the inconvenience! Our team is aware of the issue and already working on fixing it. It is not intentionally set to the most recent 50 videos, but as we changed the 'see more' to paginated fashion for better video management (so no need to scroll and click the 'see more' 6 times, but go to the 6th page instantly), this has been an unwanted side effect. We are doing our best to roll out the fix as soon as possible. Thank you!

[RoyWilliams]

Thanks for fixing the main links in Studio. There is now a problem in Collections. You can only see 20 videos in a collection with no way to navigate to the other videos. Can you fix this please? I can't access over half of my videos right now.

[AkosFarago]

@RoyWilliams - we looked into your issue but unfortunately we could not reproduce it. However, I saw you opened a similar ticket here not so long ago.

https://community.canvaslms.com/t5/Studio-Discussion/No-way-to-access-more-than-16-videos-in-a-colle...

Could you please reach out to your administrator to have a ticket opened to us about this issue? Kindly ask you to include a screencast, that would be tremendously helpful and would surely reduce the turnaround time for fixing it! Thank you!