[ARCHIVED] Students aren't given a password option when signing into canvas instructure.

[TerrieHamilton]

Hi all,

My students, when enrolling in canvas instructure aren't given an option to create a password. I have them look at settings and there is not option to change the password in settings. The school is piloting canvas, but I'm not part of that and have specifically used canvas instructure. How do I get them passwords. The forgot password option doesn't seem to be consistent in sending them emails to reset their passwords.

[Tami_B · Accepted solution]

Hi @TerrieHamilton,

I'm sorry for the delay on getting back to you! If your students are still experiencing this issue, this article has a list of steps you can take to troubleshoot the problem: How do I reset my password as a student? If none of the directions in that article work to solve the issue, you may need to contact the system administrators at your institution. Please let us know if there is anything else we can help you with!

Thanks, 

Tami