[ARCHIVED] Speedgrader comment viewing issue with Safari?

[shane_ohara]

Hi everyone,

We've had a couple of reports over the past two days of students being unable to view Speedgrader comments while in Safari (I am uncertain of version at this time). While I dig in further, I wonder if any other institution has had reports of the same?

Thank you,
Shane

[Stef_retired · Accepted solution]

 @shane_ohara ​, are you referring specifically to annotations in Crocodoc? There was an issue over the weekend (not specific to Safari, btw) that was reported in the comment section of the Canvas Production Release Notes (2015-10-10). ​Specifically, erinhallmark​ posted this late on October 12:

Crocodoc did experience an outage last week and was listed on the Canvas Status page; the outage itself lasted for approximately eight hours from the evening of Sunday, October 4 until very early Monday, October 5. Any comments that were affected by that outage may not have been saved during that time period.

On Saturday, the Crocodoc issue was a bug on our side (not a Crocodoc outage) as part of the production deploy. The release did affect the viewing of annotations and lasted approximately 10 am MT on Saturday until 6pm MT on Sunday. However, that behavior should longer be an issue. All annotations should now be viewable for all users, but they may have to clear their browser cache or try another browser window to view them.

If the proposed remedy doesn't work for your students, or if what you're experiencing is completely unrelated to the above, please post back

[shane_ohara]

Yes, thank you. I did see this come up, but our issue is only isolated to Safari. Students can see their annotations once they switch browser to Firefox or Chrome. I an half expecting that this is due to the new Safari 9 and OS X 10.11, but half hoping that it is not.

Shane

[parde]

 @shane_ohara ​ - We've had this happen once. The student was having issues viewing annotations on Safari. At first the comments did not appear, then they appeared but floated around the page without anchors it seemed. Though perhaps a fun idea for a whack-a-mole type game, it was frustrating the student. When she switched to Chrome or Firefox, the Crocodoc annotations were there though viewing the original text was a wee bit difficult due to it's small size.