[ARCHIVED] SpeedGrader vs. Firefox

[cliff_cunningha]

The official Instructure statement is that Canvas is supported on all major browsers.

However, when I open SpeedGrader in Firefox... I get a little pop-up warning saying (something to the effect), "Crocodoc has a problem playing nicely with Firefox. Sometimes comments aren't saved."

Can someone offer some more insight? Is a fix "on the way"? How shall I advise my clients? Comments are kinda important in the whole grading process. My thinking is, we should be taking a stronger stance against Firefox, if it isn't anymore reliable than that.

Thoughts?

Cliff Cunningham

Canvas Training & Consultation

University of Wisconsin - Madison

[Stef_retired]

 @cliff_cunningha , you have a lot of questions in your prompt , and since I think they're more likely to prompt a discussion than a single comprehensive and uniquely correct response, I've flipped the format accordingly.

I've been using Firefox almost exclusively with Canvas for over five years. I don't have an issue with the Crocodoc limitation, because it is easily worked around (by clicking somewhere on the page before proceeding to the next student in the SpeedGrader). Firefox's limitations with Crocodoc are detailed in How do I use Crocodoc in Canvas assignments?

Having said that, every browser presents a problem of some sort. I think most of the users in this forum will tell you that Edge and Internet Explorer cause more problems not only for teachers but especially for students than all of the other supported browsers put together. Nevertheless, those browsers are considered supported, and that's not likely to change.

[ÅseMari]

After updating Firefox to 94.0.2 (64-bit) have I problem using speedgrader. When I click on speedgrader I get a with page with "laster...". Previously the same message is often shown briefly, but now it is shown for a long time and doesn’t disappear. I have not the same problem using safari.

[Chris_Hofer]

Good afternoon, @ÅseMari …

Are you getting this same error message if you use an up-to-date version of Google Chrome?  You might try switching browsers to see if you get different results.  If that still does not help, then you may want to reach out to Canvas Support:

• What are the browser and computer requirements for Canvas?
• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Hopefully this information will be of help to you.  If you do end up contacting Canvas Support, please come back to this thread to post an update for us so that we know how this was resolved for you.

Thanks much!  Take care, stay safe, and be well.