[ARCHIVED] Parents seem to be creating student accounts and now can't link with their child - how to fix?

[rbuzzell1]

How do I help parents who clicked the create account button for student instead of parent? They can't link w/ their student b/c the system thinks they are a student.

They also get email already in use messages when they try to create new parent account.

[KristinL · Accepted solution]

Hi @rbuzzell1 -- There's a workaround, but I will message you directly. 

[LisaHardy1]

I have a parent with this same problem. Can you please send me the workaround as well?