[ARCHIVED] Not up for debate, Canvas Support is the best!

[myerdon01]

I don't know how many others were impacted by the AWS Outage and users unable to access Canvas this past Tuesday, 2/28/17 during this outage, but as an admin, I really appreciate the responsiveness of Canvas Support! The updates allowed me to communicate with faculty and students and keep chaos to a minimum on our side of things. I just have to give them a shout out for their great service and handling of things. Also, a super shout out to the person that used "perniciousness" in one of the emails-that made my day! (see below if you missed it) 

"We are also discussing the plans for addressing similar circumstances in the future, though our options are limited due to the perniciousness of this incident; but we are considering all options at this time."

[tdelillo]

I agree. The regular updates were VERY helpful to keep the stress manageable. I have to give extra kudos to my CSM, Deactivated user‌, who responded to my initial "Uh oh, Canvas is not loading!" with the limited info she had at that point, but also a "I'm terribly sorry!". That's why I love 'em - it wasn't even their fault but they still felt sorry and responsible for us.