[ARCHIVED] Module issue

[sbienvenu]

I am trying to start a new course online and after I log in and click on my module nothing happens but a blank screen.  It works fine on my phone app, however it is hard to read slides.  Am I missing a step on my computer?

[Robbie_Grant · Accepted solution]

 @sbienvenu 

Welcome to the Canvas Community!!!

If you can see items in the app on your phone, then this points to an issue with the browser on your computer.  I would recommend using Chrome or Firefox.  

If you're still experiencing this issue, here are some troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? 
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

Robbie